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General Video Help

If having issues downloading your videos, these steps should help.

1.  Video files are LARGE – often 400 to 600+ MB of content.  It will take TIME for the download to complete.  It can take anywhere from 1 or 2 minutes, to 15 or 20 depending on your internet connection.  So be patient.

A lot of times, the icon will appear the moment you click to download it, but the file has NOT completed downloading.

2.  If you are on a Windows computer, pause or turn off any pop-up blockers, or other software firewalls while downloading the file.  You can turn them back on immediately after downloading.  For whatever reason, these seem to cause lots of issues with big downloads.

FOR IPAD Users – See more information here.

To get the Quicktime Video Player for FREE, CLICK HERE!

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